Privacy Policy

KhangWeb – Custom Website Design Services

Last updated: 15/08/2025

This Privacy Policy describes how KhangWeb (“we”) collects, uses, stores, shares, and protects your personal data when you access and use the websites, applications, and services provided by KhangWeb (“Services”). The policy applies to all users, including visitors, registered members, and customers who order services.

By using the Services, you confirm that you have read and agreed to this policy. If you do not agree, please stop using the Services.

1. Who we are

KhangWeb – The company/entity that provides custom website design services, operating the related websites and applications.

  • Legal Name: KhangWeb Website Services
  • Address: Ho Chi Minh City, VietNam
  • Email: khangwebservice@gmail.com 
  • Phone: 

2. Data we collect

Depending on how you interact with our Services (view articles, register as a member, order services, manage applications), we may collect:

2.1. Data you provide
  • Full name, email, phone number, password (hashed/encrypted), profile picture.
  • Member profile information, address, business information (if any).
  • Content of communication via contact forms, comments, support tickets.
  • Service booking/order information (package, duration, specific requests).
2.2. Automatically collected data
  • Device/Browser information (type, version, operating system).
  • IP address, approximate geographical location, language, referral source.
  • Pages viewed, duration, interaction paths (analytics).
  • Cookies, pixels, and similar online identifiers.
2.3. Third-party data
  • Data from Google Analytics, Facebook Pixel about browsing behavior (anonymous or pseudonymized).
  • Payment services/partners (if any) related to your transactions.

3. Purpose & legal basis for data processing

We process your data for the following purposes (legal basis under GDPR, if applicable):

Purpose Description Legal Basis
Operating the services Account creation, login, member management, service ordering and provision, management of applications belonging to KhangWeb. Contract performance / Legitimate interest
Customer support Answering questions, processing requests, sending important notifications. Legitimate interest / Consent (if required)
Analysis & improvement Analyzing access behavior (Google Analytics) to improve performance & content. Consent (cookies/analytics) / Legitimate interest
Marketing Measuring, optimizing campaigns with Facebook Pixel; sending newsletters when you consent. Consent
Legal compliance Fulfilling lawful requests, fraud prevention, protecting rights. Legal obligation / Legitimate interest

4. Cookies & similar technologies

We use essential cookies to operate the website (e.g., to maintain login sessions). Additionally, only with your consent, we will use cookies/tracking tools for analysis and marketing purposes.

4.1. Cookie categories
  • Essential: mandatory for the website to function correctly (cannot be turned off).
  • Analytics: measure traffic, user behavior (Google Analytics).
  • Marketing: measure conversions, optimize advertisements (Facebook Pixel).
4.2. Managing your choice

You can manage/change your cookie preferences at any time on the Cookie Settings page or in your browser settings.

4.3. Main providers

5. Sharing data with third parties

We do not sell your personal data. We only share it when necessary for:

  • Service providers: server infrastructure, analytics, payments, support (under confidentiality agreement).
  • Legal compliance: upon a valid request from a competent authority.
  • Transfers: in the event of a merger, sale, or restructuring, data may be transferred with prior notice.

6. Data retention period

We retain data for as long as necessary for the purpose of collection or as required by law. When no longer needed, the data will be deleted or properly anonymized.

7. Data security

We apply appropriate technical and organizational measures to protect data (password encryption, access controls, firewalls, backups). However, no system is completely secure; risks can still occur.

8. Your rights

Depending on the applicable law (e.g., GDPR if you are in the EU), you may have the following rights:

  • Right to access, rectify, erase data; restrict or object to processing.
  • Right to withdraw consent at any time (without affecting prior processing).
  • Right to data portability; right to lodge a complaint with a supervisory authority.

You can send requests via your account page or by contacting us directly (section 12).

9. Children

Our Services are not directed at children under the legal age (e.g., under 16 in the EU, 13 in some regions). If we become aware of unlawfully collected data from children, we will delete it appropriately.

10. International transfers

Data may be processed and stored in other countries (e.g., on servers, by service providers). When transferring data outside your country/region, we will apply appropriate safeguards in accordance with applicable law.

11. Changes to the policy

We may update this privacy policy to reflect legal or technical changes. When we update it, we will post it on this page and adjust the “Last updated” date. For significant changes, we may also notify you via email or within your account.

12. Contact

If you have questions or requests related to your personal data, please contact us:

  • KhangWeb
  • Email: khangwebservice@gmail.com